Since 1862

 

At Priya Gopal Bishoyi, we committed to providing you with the best of our products. However, if a product does not meet your expectations, we offer a simple and hassle-free return and refund policy

Return Policy:

  • We offer a hassle-free return process, allowing buyers to return a product within 07 days if they are not satisfied. To initiate a return, please notify our customer support at [email protected] or +91 7044196060 within 24-48 hours of receiving the product. Please keep the following points in mind:
  • The product must be couriered by the customer at their own cost. Once dispatched, the tracking details must be shared with us.
  • A quality check will be conducted to ensure the product is in proper condition before issuing a refund, credit note, or exchange.
  • All online purchases must be returned via courier partners – in-store exchanges are not available.
  • The product should be returned in a well-packed box to avoid damage in transit also in its original condition without any damage or any other kind of tampering.
  • The shipping address of Priya Gopal Bishoyi & Order No should be clearly mentioned on the package to be returned and in complete detail.

Upon receiving the product we will inspect the quality checking and provide you with an option of either a replacement or a reimbursement.

Conditions where Returns / Exchanges are not accepted:

  • Request made after 24 hours of receiving the product.
  • Products that are used, washed damaged, or altered.
  • Items with missing parts, such as blouse fabric cut from a saree.
  • Customized products (e.g., fall & pico addition, pre-stitched sarees)
  • You are requested to enquire about any doubts or clarification that you may have regarding any products before going for the final checkout. Drop in an email at [email protected] or +91 7044196060 and have all your questions cleared in a very short time.
  • The products are of standard quality but not to your personal liking.

If a returned product does not meet the above conditions, it will be sent back to the buyer, and no refund will be issued.

Cancellation Policy:

  • Orders can be cancelled within 24 hours of purchase by emailing at [email protected]
  • If the cancellation is made before dispatch, a full refund will be processed.
  • If the order has already been shipped, cancellation is not possible.
  • However, once the order has been shipped from our storehouse, you will not be entitled for any refund and it will become a return on your side.

Defective / Damaged Products:

We take quality seriously, but in case of any manufacturing defects, we will offer an exchange, replacement, or refund.

  • If you receive a defective or damaged product, please email us at [email protected] with your order ID and photos/videos of the issue immediately after receiving it.
  • Handwoven sarees may have slight irregularities in weave, pattern, or edges—these are natural characteristics of handcrafted products and will not be considered defects.
  • If the package appears tampered with, do not accept it. Instead, return it to the delivery person and notify us immediately.

Product Video Requirement

For all defective / damaged product returns, we require a clear video of the product in its original condition, showing all parts, tags, and packaging. This video helps us verify any defects, damages, or missing items and ensures a seamless return process.

Exchange / Refund Policy:

  • For domestic orders, exchanges are accepted only if the product is unused and undamaged.
  • Customized products (e.g., fall & pico addition, pre-stitched sarees) cannot be returned, exchanged, or refunded.
  • For return/exchange requests, email [email protected] or +91 7044196060 with your order ID and reason for return.
  • Once we receive the returned product, a quality check will be conducted before approving the refund/exchange.
  • If the same product is unavailable, buyers can choose another product from our website.
  • If the exchanged product costs less, the difference can be refunded or credited for future purchases.
  • Refunds will be processed within 5-7 business days after approval and will be credited to the original payment method.
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